Life Planning Case Manager / Outreach Coordinator
Shore Legal Access
Location
Salisbury, MD, Hybrid
Category
Other Staff
Posted
July 10, 2024
Type
Full-Time
Description/Duties
Shore Legal Access provides free access to legal services for those most in need in our community. We strive to pair qualified families and individuals with volunteer attorneys and believe that regardless of income or circumstance, everyone deserves equal access to civil justice. Proudly serving the Eastern Shore community.
Shore Legal Access Employment Application
New Job Opportunities:
Shore Legal Access (SLA) is a Maryland nonprofit connecting Eastern Shore individuals and families in need of legal representation with volunteer attorneys to ensure that justice truly is for all. Shore Legal Access makes the law accessible to Eastern Shore residents facing challenges in civil legal matters, including family law, life and estate planning, consumer debt, landlord/tenant matters, and criminal record expungement. Its staff and volunteer attorneys empower individuals and families to resolve legal issues while helping those new to the law understand their role in advocating for their individual rights and responsibilities. Clients of Shore Legal Access walk away with an attorney in their corner, connections to community services, and a new perspective on the law.
Job Summary
Shore Legal Access (SLA) seeks a personable, proactive, and compassionate Life Planning Case Manager and Community Outreach Coordinator (Lower Shore) to join our dynamic team. The Life Planning Case Manager is a central point of contact for new clients and plays a crucial role in connecting clients with the life and estate planning assistance they need, including obtaining wills, powers of attorney, and medical directives. This position entails coordinating monthly clinics with volunteer attorneys and working with community partners to raise awareness about SLA’s life and estate planning services. Additionally, you’ll cultivate strategic partnerships through community outreach activities, including tabling at community events and providing informational presentations about SLA’s services to deepen connections between SLA and the people we serve. This position is based in SLA’s Salisbury Office.
Job Responsibilities:
Comprehensive Client Intake Process: Manage and execute a compassionate client intake process, conducting interviews and screenings both in person and over the telephone for people seeking life and estate planning legal services. Respond promptly to client inquiries received via phone messages and online channels. Conduct income eligibility screenings and assess case types (SLA handles civil cases such as family law, life planning, and bankruptcy). Refer ineligible clients to appropriate community resources and partner agencies. This position will also provide general phone intake a small number of hours per week to support the overall intake process.
Managing monthly life and estate planning clinics: Schedule client appointments at monthly life planning clinics. Staff monthly clinics in Salisbury. Coordinate with SLA staff and volunteer attorneys. Coordinate and schedule document signing appointments.
Case Management: Work proactively to help clients navigate obtaining legal assistance, including collecting documents, connecting clients with additional resources, and providing trauma-informed assistance for clients experiencing crisis.
Database Management: Manage client information and case status in SLA’s case management database, ensuring accurate documentation, tracking, and reporting.
Community and Stakeholder Engagement: Collaborate with SLA leadership to develop and implement an innovative community outreach plan targeting individuals, private entities, government agencies, schools, and other community services organizations. Assist in developing plans to expand SLA’s presence and reach. Participate in community outreach events, including tabling, providing informational presentations at events, sometimes requiring evening and weekend hours. Serve as a mission ambassador by advancing SLA’s mission through professional networks and partner cultivation.
Skills/Qualifications
- Outstanding interpersonal skills and experience working with or desire to work with older adults.
- Undergraduate of associate degree in humanities, social science, social work, or related field OR a minimum of 2 years of experience working full-time at a non-profit, service agency, small business or a related field.
- Proficiency working with Microsoft Office and case management or database systems.
- Attention to detail and ability to manage ongoing documentation and status updates for a volume of clients.
- Fluency in Spoken and Written Spanish and/or Haitian Creole preferred, as this is an advantage for effective communication with diverse clients.
- Cultural competency and ability to work effectively with diverse communities. Experience working with individuals who are Limited English Proficient (LEP) is a plus.
- Training or experience with providing trauma-informed services is helpful.
- Demonstrated commitment to social justice work.
- Up to date COVID-19 vaccinations required.
Compensation
The annual salary range for this position is $44,625-$47,250. SLA offers opportunities for cross-training and advancement, a flexible, hybrid work environment and a robust package of employee benefits including generous paid time off, employer covered health, vision, and dental insurance, long-term and short-term disability, and matching funds for retirement savings plans.
How To Apply
How to Apply: Kindly e-mail the following application materials: cover letter, resume, and application to Administrative Director, Cheryl Lee: clee@shorelegal.org , by August 1, 2024.
Are you worried that you don’t have every qualification listed? Please still apply! If something about this opportunity speaks to your heart, we encourage you to still consider applying.
Shore Legal Access is committed to fostering an inclusive and equitable workplace where everyone feels respected, valued, and empowered to contribute their unique perspectives and talents. We value diversity and recognize that it enriches our organization, strengthens our services, and enhances our impact. Shore Legal Access works to acknowledge and honor individual differences by fostering a culture of dignity, respect, and belonging for all service recipients, staff, volunteers, and leaders. We actively encourage applications from individuals of all backgrounds. SLA is an equal opportunity employer and does not discriminate against any applicant for employment or any employee on the basis of race, nationality, ethnicity, age, religion, disability status, sex assigned at birth, gender identity, gender presentation, sexual orientation, or immigration status.